Our goal is to provide customers with timely service in the event a return is necessary. We recommend that you carefully read the following notes detailing our return policy. Please do not attempt to send product returns back to us without contacting us and without prior approval. All shipments returned without a return authorization code (RAC) will be refused. Sorry, there will be absolutely no exceptions.
Please Submit A Ticket with a request for a product return authorization code (RAC) prior to returning any products or merchandise. Product and merchandise must be returned in sealed sellable condition in order to receive complete product refund. Original shipping cost is non-refundable.
Please review our shipping policies regarding incorrect shipping information and refused orders:
Please check your shipping information before placing order. We are not responsible for incorrect shipping information. Customers will be charged an additional shipping fee of $10.00 for any refused or undelivered shipment due to customer's incorrect address entered on the order form. Any order that needs to be re-shipped will be charged at the same shipping charges that apply to the original order.
A $10.00 fee will apply for an incorrect shipping address.
1. When a customer enters an incorrect address our shipping carriers will charge us a $10.00 fee to locate the correct address so the package can be delivered. We will pass this charge on to the customer. This occurs very rarely and we will always attempt to contact the customer first before we ship the package if the address looks questionable.
2. Incorrect Address: this will result in the order being lost - We cannot be held responsible if you enter an incorrect shipping address such that the package is shipped to another person/address and cannot be recovered. We will have to charge you the full order price again if you want the order shipped to the correct address. We cannot issue refunds for address mistakes that are out of our control.
3. Incorrect Zip Codes: If you enter an incorrect zip code, the city is automatically matched to the zip code you entered. This usually results in an undeliverable package. The customer is responsible for ensuring the address is completely correct.
4. Omitting apartment or suite number: if you fail to enter your apartment or suite number, the package may be undeliverable. The customer is responsible for ensuring the address is completely correct including apartment or suite number.
Refused Order Charges
A product refund minus $10.00 will be incurred if a package is undeliverable or refused.
If we send a package through our shipping carrier, and they are unable to deliver the package to you after multiple attempts, then our shipper will charge us to return the package to us. We will have to in turn pass along the charge to the customer. This is also true if a package arrives at your door and is refused. We treat both of these instances as a "product return" and your money will be refunded for the purchase price of the order minus $10.00. This covers any incoming and outgoing shipping charges incurred to ship your package and receive a refused or undeliverable package by our shipper.
Please note that undeliverable packages rarely occur and we will always make attempts to contact you first before initiating a return or charging any fee. We encourage customers to always double-check their shipping address and be aware of any tracking information we send via email. All customers will be sent an email with a tracking number shortly after their product leaves our warehouse.
Money Back Guarantee
Every product that we sell has a 100% money back guarantee! If you are unhappy for any reason whatsoever within 60 days from the date of your purchase you will be given a full refund. Simply request a return authorization code (RAC) and send back your units. It is that easy.
If you placed your order within sixty (60) days ago and you are one of the few customers that this product does not work for then we will refund your money (minus original shipping). Please note that this return policy states that a maximum of 2 units of product can be used/opened and the remaining bottles returned are to be sealed and un-tampered. Your refund will be processed ONLY if you follow the instructions below.
1. To request a return number Submit A Ticket and fill out the online form (within 60 days from the invoice date) with your full name, order number and the reason why you are returning the product. Your request for a return number will be reviewed for eligibility and if you are found eligible you will receive an email reply with a return order number. Please note that if you do not send in your request within 60 days of the invoice date you will not be refunded.
2. Package all of the empty and/or full bottles and write the return authorization code (RAC) legibly on the package. Please be aware that ALL bottles must be returned in order to receive a refund and that the correct amount of opened/closed bottles must be present. Any return order, which does not contain all bottles ordered, will not be refunded. Mail the package within 10 days after receiving your return order number (this is strictly enforced) to the address provided.
3. The order will be refunded to the original form of payment unless otherwise instructed. Refunds are processed as soon as possible (it may take up to 7 days after receiving your package), so your refund may not appear for 7-10 days after processing your return.
- Guarantee applies ONLY to products which are purchased from this website.
- Shipping and handling charges are not included.
- Guarantee applies only to our retail customers. Guarantee does not apply to company distributors or wholesalers.